OUR COMMITMENT TO SERVICE
Our Owners and Residents are associates and we aim to make a meaningful contribution to the quality of the environment they live in. We are adamant in our commitment to outstanding service.
CIVILITY
- Be courteous and friendly
- Be professional
- Show recognition
- Be grateful
ELIMINATE IMPERSONALITY
- Know your residents by name
- Make each resident feel at home
GOALS WE SET
- To achieve 100% resident satisfaction with the quality of service we provide
- To create a work environment that is 100% conducive to achieving excellent customer service
INDIVIDUAL RESPONSIBIITY
- Be personally responsible to all residents
- Anticipate needs - Exceed expectations
- Follow up to ensure satisfaction
- Be a Andrejs Emissary
OUR YARDSTICK IN LEADERSHIP
- Train staff in developing and improving service skills
- Entrust staff through communication and training to set and achieve service goals
- Create a team and develop teamwork
UNDERSTANDING
- Understand the residents, directors and staff
- Ascertain each resident's, director's and staff member's needs